Shantel ter Smitten

Shantel ter Smitten combines two roles within BlueMonks: as a KYC Analyst, she investigates client files, and as a Service Desk Representative, she is the first point of contact for client questions. This combination gives her a complete picture of both the content and the client experience of a file.

With a legal background, Shantel brings structure and diligence to her work. She switches easily between file analysis and client contact, and ensures that both are handled with the same precision.

For Shantel, compliance is not just about rules, but also about offering peace of mind and clarity to the client who has a question.