BlueMonks
Service Desk
Daily support, always reachable. For questions about your files and processes.
Fast assistance, no detours.
From a question about a specific file to support during a temporary peak: our Service Desk is there for the daily operational questions that call for a fast and expert answer.
Your challenge.
Operational questions and escalations in the KYC process call for a fast and clear point of contact, not a lengthy process.
Our solution.
The BlueMonks Service Desk is the dedicated point of contact for operational questions, escalations and practical support within your KYC process.
How our
Service Desk works.
Report
You report your question or request.
Pick up
Your dedicated point of contact picks up the question immediately.
Resolve
The question is answered or resolved quickly.
Who is the Service Desk for?
For organisations that, in addition to Managed Service or Professionals, need fast operational support.
- A single, dedicated point of contact
- Fast handling of questions and escalations
- Less friction between teams
Frequently asked questions.
About operational support within your KYC process.
What can I contact the Service Desk for?
For operational questions about your files and processes, for escalations and for practical support during a temporary peak.
Who is the Service Desk for?
For organisations that need fast operational support alongside KYC Managed Services or Professionals.
How does the Service Desk work?
You report your question or request. Your dedicated point of contact picks it up straight away and makes sure it is answered or resolved quickly.
What does the Service Desk cost?
Full Managed Service with Service Desk costs €7.99 per file per month. See Rates for all packages.